Shipping & Delivery Policy

Last updated: August 6, 2026

Total delivery time consists of order processing time plus shipping time. Delivery dates are estimates, not guarantees.

Order Processing

Orders are usually processed within 1–3 business days, excluding weekends and public holidays. Processing may take longer during major promotions, peak seasons, or when an address or payment requires verification.

Estimated Shipping Times

• Standard shipping: usually 5–7 business days after processing
• Free standard shipping: usually 7–15 business days after processing
• Express shipping: the estimate shown at checkout

Remote areas, customs inspections, severe weather, carrier disruptions, and public holidays may cause delays.

Shipping Fees

Available shipping methods and final charges are shown at checkout. Eligible U.S. orders of $39.99 USD or more qualify for free standard shipping unless a different promotion is displayed. Any promotion, restriction, or fee shown at checkout controls.

Shipping Destinations

Available destinations are shown at checkout. Some products, addresses, or regions may not be eligible for every shipping method. Express shipping may be unavailable for P.O. boxes, APO/FPO addresses, and certain remote areas.

Tracking

When tracking is available, we will email a shipping confirmation with a tracking link. Tracking may take 2–5 business days to begin updating after the carrier receives the shipment.

Address Changes

Check your shipping address before placing an order. If you notice an error, contact service@fitinova.com as soon as possible. We cannot guarantee changes after an order enters processing or ships.

Customs, Duties, and Taxes

International shipments may be subject to import duties, taxes, or customs fees. Unless checkout states otherwise, the recipient is responsible for these charges. Customs delays are outside our control.

Delayed, Lost, or Delivered-but-Missing Packages

If tracking is delayed or a package appears missing, first check the delivery address and contact the carrier. Then email us with your order number and tracking details so we can investigate. Carrier investigations may take additional time.

Contact

For shipping assistance, email service@fitinova.com.