Return & Refund Policy
🟢 Return & Refund Policy – cartlavia
We want you to love what you ordered
If something isn’t right, we’re here to help
🔁 Returns
If you’d like to make a return, please make sure:
- Items are unworn, unused, unwashed, and in original condition
- All original tags are attached
- Return is initiated within 30 days of delivery
Items that do not meet these conditions may not be eligible for return.
📦 How to Start a Return
Please email us at:
Include your order number and details of the item(s) you want to return.
Once your return is approved, we will provide return instructions.
⚠️ Please do not send items back without prior approval, as they may not be accepted.
🚚 Return Shipping
Unless the item is incorrect or defective, return shipping costs are the customer’s responsibility.
We recommend using a trackable shipping service, as we are not responsible for lost return packages.
💰 Refunds
Once we receive and inspect your return, we will notify you by email.
If your refund is approved:
- Refund will be issued to your original payment method
- Processing time: up to 7 business days
If the entire order is returned, the original shipping fee may also be refunded.
Please note that your bank or payment provider may require additional processing time.
🔄 Exchanges
If you need a different size or color, the fastest option is:
- Return the original item
- Place a new order
⚠️ Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery:
Please include photos so we can assist you quickly.
📝 Policy Updates
We may update this policy from time to time. Any changes will be posted on this page.
❓ Need Help?
If you have any questions, feel free to contact us: