Return & Refund Policy

Last updated: August 6, 2026

We want you to be satisfied with your purchase. This policy explains how to request a return, replacement, or refund.

30-Day Return Window

You may request a return within 30 days after delivery. To be eligible, the item must be unused, unworn, unwashed, and in its original condition, with any original tags, accessories, manuals, and packaging.

How to Start a Return

Email service@fitinova.com before sending anything back. Include your order number, the item you want to return, and the reason for the return. If the item is damaged, defective, or incorrect, include clear photos or video.

If the return is approved, we will provide return instructions and the correct return address. Returns sent without authorization may be delayed or refused.

Return Shipping

For a change-of-mind return, the customer is responsible for return shipping. If we sent an incorrect item or the item arrived damaged or defective, contact us first so we can provide an appropriate solution. We recommend using a tracked service and keeping the shipping receipt.

Inspection and Refunds

After the approved return is received and inspected, we will email you with the result. Approved refunds are issued to the original payment method. Fitinova normally submits the refund within 7 business days, although your bank or payment provider may require additional time to post it.

Original shipping charges are not refundable unless we confirm otherwise or applicable law requires a refund.

Exchanges

To obtain a different size, color, or item, contact us. Depending on availability, we may arrange a replacement or ask you to return the original item and place a new order.

Damaged, Defective, or Incorrect Items

Contact us within 7 days after delivery and include your order number and clear photos or video. Do not discard the item or packaging until we provide instructions.

Late or Missing Refunds

If we have confirmed a refund but it does not appear after your bank’s normal processing period, contact the bank or payment provider first. You may then email us with your order number for further assistance.

Contact

Email: service@fitinova.com