Customer Support & Contact

We are here to help with product questions, orders, shipping, returns, and payment issues.

Email Support

Email: service@fitinova.com

Support hours: Monday–Friday, 9:00 AM–6:00 PM (GMT+8), excluding public holidays.

We usually respond within 1–2 business days. Messages received outside support hours will be handled on the next business day.

For Order Support

To help us resolve your request quickly, please include:

• Your order number
• The email address used at checkout
• A short description of the issue
• Photos or video if an item arrived damaged, defective, or incorrect

Please do not include full card numbers, passwords, or other sensitive payment information in your email.

Helpful Policies

• Shipping & Delivery Policy
• Return & Refund Policy
• Payment & Checkout Policy
• Privacy Policy
• Terms & Conditions