Privacy Policy

Effective date: August 6, 2026

This Privacy Policy explains how Fitinova (“Fitinova,” “we,” “us,” or “our”) collects, uses, discloses, and protects personal information when you visit www.fitinova.com, place an order, or contact us.

1. Information We Collect

Depending on how you use the store, we may collect:

• Contact and account information: name, email address, phone number, account details, and communication preferences.
• Order and delivery information: products ordered, billing and shipping addresses, order history, returns, and support requests.
• Payment information: payment status and limited payment details provided by payment processors. We do not receive complete card numbers or card security codes.
• Device and usage information: IP address, browser and device information, pages viewed, referring pages, approximate location, and interactions with the website.
• Communications: messages, reviews, photos, and other information you send to us.

2. How We Use Information

We may use personal information to:

• Process payments, orders, shipping, returns, and refunds
• Provide customer support and service notices
• Maintain accounts and shopping-cart functions
• Prevent fraud, abuse, and security incidents
• Improve the website, products, advertising, and customer experience
• Send marketing communications when permitted; you may unsubscribe at any time
• Comply with legal, tax, accounting, and regulatory obligations

3. Cookies and Similar Technologies

We and our service providers use cookies and similar technologies to operate the store, remember preferences, measure performance, understand traffic, prevent fraud, and support advertising. You can control cookies through your browser or device settings, but blocking essential cookies may prevent parts of the store from working.

4. How We Disclose Information

We may disclose personal information to service providers that help us operate the store, including SHOPLINE, payment processors, shipping and logistics providers, customer-support services, analytics providers, advertising partners, fraud-prevention services, and professional advisers. We may also disclose information when required by law, to protect rights and safety, or in connection with a business transaction.

We do not sell personal information for money. Some advertising activities may be considered “sharing” or targeted advertising under certain privacy laws.

5. International Processing

Fitinova and its service providers may process information in countries other than the country where you live. Privacy laws in those countries may differ from local laws. Where required, we use appropriate safeguards for international transfers.

6. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described above, including order support, fraud prevention, dispute resolution, and legal, tax, or accounting requirements.

7. Your Privacy Choices and Rights

Depending on your location, you may have rights to request access, correction, deletion, or a copy of your personal information; object to or restrict certain processing; withdraw consent; or opt out of certain marketing or targeted advertising. These rights may be subject to legal exceptions.

To make a request, email service@fitinova.com. We may need to verify your identity before completing the request.

8. Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information. No method of storage or transmission is completely secure, so we cannot guarantee absolute security.

9. Children

The store is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided personal information, please contact us.

10. Third-Party Links

The website may link to third-party services. Their privacy practices are governed by their own policies, not this Privacy Policy.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The effective date at the top of this page shows when it was last revised.

12. Contact Us

For privacy questions or requests, email service@fitinova.com.